Terms and Conditions
Disclaimer
The St George Historical Society Inc. (SGHS) makes no representations or warranties about the accuracy, completeness, security or timeliness of the content, information or services provided by the website and disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose.
All information may be changed, supplemented, deleted or updated without notice at the sole discretion of the SGHS.
Where the views or recommendations of third parties are given, these do not necessarily reflect the views of the SGHS.
This website is linked to websites over which the SGHS has no control. They are inserted for convenience and do not constitute endorsement of material at those websites, or any associated organisation, product or service. Furthermore, the SGHS cannot make any warranty or representation about the accuracy or currency of the information on those websites and is not liable for the content of those websites.
Copyright
This website contains information, data, documents, pages, audio, video and images (‘the material’) prepared by the St George Historical Society Inc. (SGHS) for the purposes of:
- providing the public with information about the SGHS’s events and services
- furthering the SGHS’s objectives to propagate and increase the knowledge about the history of the St George District.
The material is protected by copyright under the Copyright Act (Cth) 1968 [‘the Act’], and is owned either by the SGHS or by other copyright owners.
You can refer to individual image captions for terms and conditions of use and copyright. We ask you to observe and follow any copyright or related information that may accompany the media on this site and retain that information if reproducing the material in any way. If copyright is owned by a person or organisation that is not the SGHS, you will need to seek permission from that person or organisation prior to using it.
The SGHS has made all reasonable efforts to locate the owners of copyright material in our information and media. Should anyone become aware that we have used material without permission, please contact us.
Journalists and media organisation representatives can contact us regarding image enquiries for promotional or news purposes.
Notice for Educational Institutions
The Act allows 10% of the number of words on this website to be reproduced and/or communicated by any educational institution for its education purposes provided that the educational institution (or the body that administers it) has given a remuneration notice to the Copyright Agency Limited (CAL) under the Act.
For details of the CAL licence for educational institutions please contact:
Copyright Agency Limited
Level 15, 233 Castlereagh Street
Sydney, NSW 2000
Telephone: (02) 9394 7600
Facsimile: (02) 9394 7601
Email: info@copyright.com.au
© Third Party
Materials for which the copyright is owned by others will be labelled in one of the following ways:
- © photographer/creator
- photographer/creator © company
The SGHS has taken all reasonable efforts to ensure that materials, for which copyright belongs to others, have been reproduced on this website with the full consent of the copyright owners. Apart from any use permitted under the Act, no part of Third Party material on this website may be reproduced by any process without prior permission from that Third Party.
Privacy
The St George Historical Society Inc. (SGHS) is committed to protecting your personal information, in accordance with the NSW Privacy and Personal Information Protection Act 1998 (Privacy Act) and other applicable Privacy legislation (Privacy Laws). This Privacy Statement outlines how the SGHS deals with your personal information when you engage with us via our website, buy tickets or goods from us, and when you attend our events. This Privacy Statement may change from time to time. We encourage you to visit this section of our site regularly in order to remain informed of any changes. Changes to our Privacy Policy become effective as of the date they are posted to this site.
Collecting your personal information – what, how and why
The SGHS collects your personal information when you engage with us in the following ways:
1.1. Our Events
1.1.1. Purchasing tickets or goods– when you purchase tickets at our events or buy goods, we may collect your personal information (including payment method) for the purposes of processing your purchase, contacting you if there are any issues with your purchase or the event and for demographic analysis (on an anonymous basis).
1.1.2. Attending SGHS events – when you book or attend events organised by the SGHS and its partners, we may collect your personal information for research purposes, contacting you if there are any changes or special information for the event, or for demographic analysis (on an anonymous basis).
1.1.3. Conducting research – when you attend Lydham Hall for research purposes, such as using the Lydham Hall Library, you will be required to sign-in on arrival and provide your name and contact details to the SGHS for the safety and security of all personnel and SGHS property.
1.1.4. Safety and security – if the SGHS operates closed circuit television (CCTV), these cameras will be visibly located throughout Lydham Hall and will be in public view as far as possible. Footage is collected for the safety and security of all personnel and SGHS property and may be provided to law enforcement in certain situations.
1.2. When you engage with the SGHS electronically
The following are the principal ways in which the SGHS collects your personal information when you (or your parent or guardian on your behalf) interact electronically with us. When you:
- access the SGHS Website
- sign-up to newsletters
- make donations to the SGHS
- book or purchase tickets to SGHS events online
- buy goods from the SGHS Online Shop
- become a SGHS member
- submit online enquiries, including about accessibility
- send emails to SGHS email addresses,
the SGHS, including its partners or authorised agents, collect your personal information when you use our electronic services to obtain information, transact or engage with us. The personal information that we collect will vary depending on the reason you are interacting electronically with the SGHS but generally includes your name, your email address, your password (if you have an account with us), other contact information, billing and shipping information where you are purchasing goods or services from us and may include health information where your query relates to accessibility information.
Some fields are marked as mandatory which means that if you choose not to provide your personal information, the SGHS will not be able to provide the service or product to you. Non-mandatory fields ask for additional information and you may withhold that information without affecting the main reason for the interaction.
1.2.1. Your personal information may be used to contact you
Your personal information may be used to contact you:
(a) if details of an event change
(b) to communicate with you in relation to a purchase you have made via the SGHS’s Online Shop
(c) to inform you of sales and promotions or additional related products and services which may interest you. You can choose not to receive such additional information and you can manage your preferences online.
(d) If you have booked or attended an SGHS event, the SGHS or its event partners may contact you regarding other similar events that you may be interested in. You may unsubscribe by using the unsubscribe link at the bottom of the electronic communication or by contacting the SGHS or the event partner directly.
(e) if you have signed up to our newsletter to receive information on the SGHS or its programs or activities, your personal information will be added to the appropriate electronic mailing list. You may unsubscribe by using the unsubscribe link at the bottom of the electronic communication or by contacting the SGHS.
(f) to participate in market research to assist the SGHS to improve its products and services. You can choose not to receive such communications and you can manage your preferences online.
(g) in relation to any inquiry, investigation relating to a security matter or as required by law.
1.2.2. Site visit information is also collected automatically
IP addresses are used to administer the website and to diagnose problems. An Internet Protocol address (IP Address) is the unique address of a computer or mobile device. We use it to track your session, with the information used for statistical purposes eg. numbers and frequency of visitors to the website.
When you visit our website to read pages, download information or interact with us electronically, the following information is automatically collected – the user’s server address, the user’s top level domain name (eg .com, .gov, .au etc), the date and time of the visit to the site, the duration of your visit, the pages accessed and documents downloaded, the previous referring site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Internet Service Provider’s logs.
This site visit data is anonymous information, aggregated for analysis, with identifiable characteristics removed: this aggregate data may be provided to other people. Recording usage patterns helps us to identify popular areas of our site, and helps us work to improve and develop the site.
For security reasons, we use software programs to monitor network traffic and identify unauthorised attempts to upload or change information, or otherwise cause damage. It is a criminal offence to interfere with computers or data.
1.2.3. We use cookies
Cookies are small files that a website can store on a user’s computer and are used for keeping the “state of a user session” i.e. remembering who you are from a page requesting information to supplying it. The cookies that are used by the SGHS website do not collect any personal information and we do not combine information collected through cookies with other personal information to tell us who you are.
This website uses different types of cookies. Some cookies are placed by third party services that appear on our pages. We also use cookies to measure certain visitor patterns, including areas of the website you have visited and the duration of your visits. This research is used to help us understand user habits, so the website can be improved and serve relevant information.
You can at any time change or withdraw your Cookie consent from the Cookie Declaration webpage.
2. Storing your personal information
When you interact with us electronically, your personal information is either stored in secure SGHS databases or, depending on the products or services you require, it may be held by our third party service providers. The SGHS has in place information security requirements aimed at minimising risks of unauthorised access to, and loss, misuse or wrongful alteration of, your personal information. We require our third party service providers to have in place high standards of data security to protect your personal information.
The information will be used only for the purpose you supplied the information to the SGHS for, or for a directly related purpose. Your personal information will not be added to a mailing list, unless that is the purpose for which you have provided the personal information. The information you provide will not be used for any other purpose without your consent.
3. Disclosure and security
The SGHS may be required on occasion to disclose your personal information to third parties.
When you purchase goods at SGHS events or online via the SGHS Online Shop, the SGHS provides shipping address information to our preferred delivery service provider. Your credit card information is used to complete the transaction. If you seek a refund or exchange for different value in accordance with the Terms, you may be asked to provide the same credit card details to process that transaction.
When you give information to the SGHS for any purpose, the personal information you provide will be entered into a database. Our database enables us to process your transaction and communicate with you in the ways you nominate.
We may need to provide third party contractors and service providers who provide our ticketing services, present exhibitions, provide associated services or other events at the SGHS with access to your personal information in order to assist us to operate our business or to provide a service to you (“Event Related Parties”). This enables the Event Related Parties to complete your transaction and understand the demographics of those who attended the event. Event Related Parties may send you marketing or research material. Event Related Parties may be located overseas.
If the SGHS engages such contractors and service providers to handle your personal information, these entities are responsible for complying with applicable laws governing how personal information is to be handled and we require these organisations and service providers agree to keep your information secure, use it only for the purpose for which it has been provided, handle it in accordance with our directions and return it to us or destroy all copies of it when they have finished, unless they are required by law to retain it.
The SGHS may anonymise and aggregate your personal information. We may do this for use and disclosure of the anonymous data to determine audience preferences to improve our offering or research demographic trends.
Otherwise, the SGHS will only disclose personal information if this is required by law, for example under the Government Information (Public Access) Act 2009 (NSW), permitted under this Privacy Statement, or permitted under the NSW Privacy and Personal Information Protection Act 1998 (NSW) or the Health Records and Information Privacy Act 2002 (NSW).
The SGHS will not sell or receive payment for licensing or disclosing your personal information.
Names and email addresses of SGHS staff and volunteers appearing on this website are provided with their knowledge and assent.
3.1. External links
This site contains links to other sites. The SGHS is not responsible for the privacy practices or the content of such websites.
3.2. E-commerce
The SGHS uses encryption in areas where payment is required (e.g. purchasing online tickets and goods from the SGHS Online Shop).
Your details and order information will only be used to fulfil your order and to advise on the status of your order.
Credit card data is among the most sensitive data collected by websites. When you purchase tickets from us, your credit card information is sent, securely, directly from your browser to our secure payment partners. Credit card numbers do not get routed to our servers and are not recorded in our database.
3.3. Security
The SGHS website and platforms have security measures in place to protect against loss, misuse and alteration of information under our control. However no data or email transmission over the Internet is 100% secure and while we do our best to ensure the security of our site, the SGHS does not guarantee 100% security of any information that you disclose online – you do so at your own risk.
Where we require you to have an account with us, the password for your account is stored in our database in an encrypted form. If you lose or forget the password we cannot recover it for you, but you can reset your password. Even though the password is safely stored you should follow password best practices, and:
- not choose something that is easy to guess
- not choose a password that you have used elsewhere
- reset your password regularly
- not disclose your password to any other person
- you should log off our website and shut down your browser when your visit is complete
Remember that you are responsible for maintaining the confidentiality of your password and for all uses of your password, whether or not authorised by you.
If you do not wish to use the Internet to interact with us, the SGHS can be contacted by mail – PO Box A89, Arncliffe NSW 2205.
4. Access, correction & concerns
4.1. Accessing and correcting your personal information
The personal information you provide can only be accessed by authorised persons such as you (via logging into your account with us), people authorised by you to act on your behalf (such as parents and legal guardians) or law enforcement in the event of an incident.
The SGHS will take reasonable steps to ensure your personal information is accurate, complete and up to date. You have the right to request access and correction of your personal information at any time. Should you wish to access or amend this information, please contact :
Privacy Officer
St George Historical Society Inc.
PO Box A89
Arncliffe NSW 2205
or via email: stgeorgehistorical@gmail.com
There are some circumstances under the NSW Privacy and Personal Information Protection Act 1998 (NSW) when we are not obliged to provide access to the personal information we hold. If one of these situations applies to your request we will let you know. If you wish to opt out of receiving any communications or be removed from any databases, please contact the SGHS.
4.2. Privacy concerns
If you have any queries or concerns about the way the SGHS has collected, stored, used or disclosed your personal information you should write to us as soon as possible and we will investigate the matters you raise. If you are unhappy with the response you receive from us in response to a complaint you can raise the matter with the NSW Information and Privacy Commission by writing to ipcinfo@ipc.nsw.gov.au.
Further information on NSW Privacy Laws can be found at Information Privacy Commission NSW.
Refund and Returns Policy
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
Books, Video
If the product is damaged and you contact us within 14 days, you are entitled to choose a refund or replacement. You must return the goods to us by secure means and meet all postage costs. If your product is faulty we will reimburse your postage costs along with your refund, or when we send you a replacement item. We recommend that you obtain a free receipt from Australia Post, or your chosen carrier as we cannot accept responsibility for goods lost in transit.
Donations
Donations are non-refundable unless an error has occurred due to the fault of the St George Historical Society Inc. (SGHS). In this instance, all steps will be taken to rectify the issue as soon as possible.
Events
If you contact us 7 days or more before an event, you may choose a refund or nominate a replacement guest.
If you contact us less than 7 days before an event, you may nominate a replacement guest. No refund will be issued.
Membership
Membership payments are non-refundable unless an error has occurred due to the fault of the SGHS. In this instance, all steps will be taken to rectify the issue as soon as possible.
We reserve the right to:
- deduct any bank fees, transaction charges or processing fees from the refunded amount.
- provide a partial refund when it has already incurred expenses related to the event.
- cancel events if minimum booking targets are not reached.
If we cancel an event, you will be entitled to a full refund.
Claim a Refund
To claim a refund or exchange, please contact us.